REFUND POLICY

All sales are final unless an error occurred on behalf of Jolly Moss.

Due to the perishable nature of our sea moss products, we are unable to accept returns or exchanges.

If there is an issue with your order, please contact Jolly Moss within 7 days of receiving your shipment and we will work to find a satisfactory resolution. You can reach us at support@jollymoss.com

Damages: Please inspect your order upon arrival and contact us right away if you received the wrong item or if the product arrived damaged so we can evaluate the issue and make it right. Jolly Moss is not responsible for damages during transit.

Unfortunately, we cannot accept returns on sale items or gift cards.

Refunds:

If your product arrives visibly spoiled, you may request a refund or replacement from our customer service team.

Returns are not accepted.

Jolly Moss is not responsible for damages during transit.

Subscriptions must be cancelled by the customer before the order is processed. If cancelation is requested after processing, we will try to intercept the shipment but cannot guarantee we will be able to do so.

Once we've reviewed your email, we will let you know if we've approved the refund or not.

If approved, refunds will be promptly issued to the original payment method. Please note it may take some time to appear based on your bank/card's policies.

Please let us know if you have any other questions!

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